Shipping policy
CILUCCI
Free Shipping
We are pleased to offer free shipping on all orders placed through our store.
Order Processing
All orders are processed and prepared from our fulfillment centers.
Orders are processed from Monday to Friday, excluding weekends and public holidays.
Preparation and processing time may range between 1 to 3 business days before your order is shipped.
During periods of high demand, special promotions, or holiday seasons, processing times may be slightly longer.
Modifications and Cancellations
Once an order is placed, we automatically begin processing it to ensure fast delivery.
For this reason, we cannot guarantee modifications or cancellations once the order has been confirmed.
If you need to update any delivery details, we recommend contacting us as soon as possible via:
Estimated Delivery Times
Once your order has been shipped, the estimated delivery times are as follows:
• Spain: 7 to 14 business days
• Europe: 7 to 14 business days
• United States: 7 to 15 business days
• Canada: 7 to 16 business days
• Central America: 10 to 25 business days
• Australia and New Zealand: 10 to 26 business days
• Rest of the World: 11 to 30 business days
These timeframes are estimates and may vary due to external circumstances beyond our control, such as customs processes, weather conditions, high logistics demand, or delays from shipping carriers.
Exceptional Delays
In exceptional cases, delivery may take longer than the standard timeframe.
Some international shipments may take up to 40 business days to be delivered.
If you experience a significant delay, our customer support team is available to assist you.
You can contact us at:
Order Tracking
Once your order has been shipped, you will receive a confirmation email with the relevant tracking information.
You can use this tracking number to check the status of your shipment at any time.
Delivery Address
It is the customer's responsibility to provide a complete and accurate shipping address when placing their order.
CILUCCI will not be liable for delays or issues caused by incorrect address details provided by the customer.
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for the costs of the new shipment.
Lost or Damaged Orders
If you believe your order has been lost during transit or arrived damaged, please contact us as soon as possible so we can investigate the issue with the relevant shipping carrier.
To do so, you can email us at:
Customer Responsibility
Once the order has been delivered to the address provided by the customer, responsibility for the product transfers to the recipient.
We recommend inspecting the package upon delivery and notifying us of any issues as soon as possible.
Contact
For any questions related to shipping, order tracking, or logistics issues, you can contact our customer support team: