Return Policy
CILUCCI
RETURN POLICY
Please note that we do not offer free returns. Return shipping costs are the responsibility of the customer.
Is it possible to return my order?
Yes, it is possible.
If you are not satisfied with the purchased items, you may request a return within 30 days of receiving your order.
For the return to be accepted, the following conditions must be met:
-
The product must include all its parts, accessories, and original packaging.
-
The item must be in good condition, without damage caused by improper use, negligence, or incorrect handling.
-
Products related to personal hygiene must be returned clean and in appropriate conditions.
-
If the product has any defect or damage, it must be reported immediately after receiving the order.
-
Return shipping costs will be the responsibility of the customer.
-
Once the product is received, the return will be reviewed and processed within a maximum of 7 business days.
We reserve the right to refuse any return if we believe the product has been used, improperly handled, or damaged due to reasons beyond our responsibility.
How can I return my order?
If your order meets the above conditions, you must follow these steps to initiate the return process:
-
Send an email to: contacto@cilucci.com
-
Make sure to include the following information:
• Order number
• Reason for the return request
• Photo of the product in case of damage or defect
• Customer's full name
• Customer's full address
Once the request is received, we will contact you to provide the corresponding instructions.
Do not send any product to the sender's address on the package. We will provide you with the correct address once the return is approved.
The customer will be responsible for the shipping costs associated with the return of the product.
Cancellation Conditions
Right of Cancellation
The cancellation period is 14 days from the day on which you, or a third party authorized by you who is not the carrier, received the product.
Because we work with an automated processing system, orders begin preparation immediately after being placed. For this reason, we cannot stop the shipping process once the order is confirmed.
To exercise your right of withdrawal, you must inform us by a clear statement via email indicating your decision to cancel the contract.
The cancellation will be considered complete once we have received the returned products.
Return costs will be borne by the customer.
Orders in Transit
Our products may be shipped from international logistics centers, so transit times may be longer than usual.
If the order has already been shipped, it will not be possible to cancel it. In that case, you must wait to receive it and then request a return following the procedure indicated above.
To expedite the process, we recommend sending proof of return shipment once it has been made.
Consequences of Withdrawal
If you decide to withdraw from the contract, we will reimburse all payments received, excluding shipping costs and any additional costs arising from choosing a delivery method other than the standard offered by our store.
The refund will be issued within a maximum of 14 days from the receipt of the returned products and the approval of the return.
The refund will be made using the same payment method used in the original purchase, unless another method is expressly agreed upon.
No additional commissions will be applied for processing the refund.
Important
All returns will be managed through our central warehouse in Asia. The shipping costs associated with the return will be the responsibility of the customer.