Refund policy
CILUCCI
Please note that we do not offer free returns. Return shipping costs are the customer's responsibility.
Is it possible to return my order?
Yes, it is possible.
If you are not satisfied with the items you purchased, you may request a return within 30 days of receiving your order.
For a return to be accepted, the following conditions must be met:
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The product must include all its original parts, accessories, and packaging.
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The item must be in good condition, without damage caused by improper use, negligence, or incorrect handling.
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Personal hygiene-related products must be returned clean and in appropriate condition.
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If the product has any defect or damage, it must be reported immediately after receiving your order.
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Return shipping costs will be the customer's responsibility.
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Once we receive the product, the return will be inspected and processed within up to 7 business days.
We reserve the right to reject any return if we determine that the product has been used, improperly handled, or damaged due to causes beyond our responsibility.
How can I return my order?
If your order meets the above conditions, you must follow these steps to start the return process:
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Send an email to: contacto@cilucci.com
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Be sure to include the following information:
• Order number
• Reason for the return request
• Photograph of the product if there is damage or a defect
• Customer's full name
• Customer's full address
Once we receive your request, we will contact you to provide the corresponding instructions.
Do not send any products to the sender's address on the package.We will provide you with the correct address once the return is approved.
The customer will be responsible for the shipping costs associated with returning the product.
Cancellation Terms
Right of Cancellation
The cancellation period is 14 days starting from the day you, or an authorized third party other than the carrier, receive the product.
Because we use an automated processing system, orders begin preparation immediately after being placed. For this reason, we cannot stop the shipping process once the order is confirmed.
To exercise your right of withdrawal, you must notify us via a clear statement by email stating your decision to cancel the contract.
Cancellation will be considered complete once we receive the returned products.
Return costs will be the customer's responsibility.
In-Transit Orders
Our products may be shipped from international logistics centers, so transit times may be longer than usual.
If the order has already been shipped, it cannot be canceled. In that case, you must wait to receive it and then request a return following the procedure outlined above.
To speed up the process, we recommend sending the return shipping receipt once the return has been completed.
Withdrawal Consequences
If you choose to withdraw from the contract, we will refund all payments received, excluding shipping costs and any additional costs resulting from choosing a delivery method other than the standard one offered by our store.
The refund will be processed within a maximum of 14 days from the date we receive the returned products and approve the return.
The refund will be made using the same payment method used for the original purchase, unless another method is explicitly agreed upon.
No additional fees will be applied for refund processing.
Important
All returns will be processed through our central warehouse in Asia. Shipping costs associated with the return will be the customer's responsibility.